Homewood Suites by Hilton Summerville

DONT STAY HERE!!!! There are much better hotels in the area. We were displaced from our home due to a leak and needed a place to stay. This Hilton in Summerville,SC was unacceptable. The front desk was rude initially and then gave us a room that smelled like animals. Wife called and they gave us keys to another room but keys didn’t work. When I went to the front desk to explain, front desk had an attitude and acted like I was bothering her. Bad weekend just got worse with these people. Luckily, we found a much better, and cleaner hotel just down the street.

We stayed at the Homewood Suites in Summerville for 1 week (business trip), went home for the weekend, and then came back for another week. The first week, we stayed in a King studio that had a bad thermostat. I contacted the front desk the next morning and they sent maintenance up right away. It only took a few minutes for them to change the thermostat and then the A/C worked great. The maintenance guys were nice and polite. On the second day, we determined that we needed a second chair at the dining table so we could sit down and eat dinner together and it was brought up fairly quickly. Overall, we enjoyed our stay so much that we reserved a room for the next week, as well. That room is a King bedroom suite with plenty of room, cold A/C, and two dining chairs. So far, so good, on our second week. During both visits, we have noticed and experienced friendly staff, nice atmosphere in the downstairs lobby/bar area, clean room & hallways, a gorgeous pool and plenty of free parking! There is also a walking path/sidewalk loop in the area that can be accessed from the hotel parking lot.

Attended a convention here. Cannot judge the rooms as we did not stay here. However the banquet and meeting rooms were great. The staff were superb. Always friendly and very helpful to make sure we had a great experience.

Rooms were very clean, filled with necessities for eating/cooking, and AC worked great. Beds were comfy and the extra blankets and pillows in the closet smelled fresh. The pool was wonderful and the fact that they use wristbands makes it nice to know there are no random outsiders. Breakfast was great and the staff was very attentive. Ms Ana at the front desk was very kind and helpful! Traffic in the local area is busy but that’s Charleston for ya!

The property is beautiful and very well maintained. Customer service was exceptional. The rooms were very clean and nicely decorated. From check-in to departure everything was awesome. I would like to give a special thanks to the front desk attendant named July but her birthday is in March. She was very knowledgeable about the property and made our check in process memorable. Kudos to the Front Office Management team. Every attendant greeted us with a smile and was eager to help. We will be back!!!