Moe’s Southwest Grill

Highly disappointed in this location. I’ve given them several tries and every time, the food is underwhelming. The most recent attempt, I got a steak bowl. Asked for fajita veggies and them didn’t even slice the veggies into strips before grilling them. The rice was hard and chunky as if it was old. I watched the guy making the bowls take the container that the white rice was in, take a hand full of cilantro and the gallon of lime juice and just pour. No measuring , no nothing. The person whom I’m assuming was the manager was just trying to do way too many tasks at once. She overstimulated me just watching her. She left the two bowls I ordered, unaddressed and also not covered while she walked about into the lobby area to give someone cups. Then when she returned, she began making online orders, totally forgetting that I was next in line, food still uncovered the entire time. When I got to the register, I tried using a reward for a cup of queso. The young lady at the register asked me to scan the code after she rang everything up. I did, but according to the manager, she was actually supposed to do it at the beginning of the order so the code didn’t take and when she asked me to scan it again, it was no longer valid. It was just a horrible visit.

it was an okay experience overall. I went in around midday and the line was moving, but it took a bit longer than expected to get through. When I got to the counter, the staff was polite, just seemed a little rushed. I ordered a burrito bowl and noticed a couple of the ingredients didn’t look as fresh as I’ve seen at other places, and the rice was a little dry. It wasn’t bad, just not as good as it could’ve been. The dining area had a few tables that needed wiping down, and it felt like they were trying to keep up with the lunch crowd. As someone who just wanted a quick, reliable meal, it was fine but not memorable.

Personally, very disappointed that the quality of the food has gone down so much in the last couple of years. Chips are broken and stale, one of them was burnt and dirty today (see attached). The cilantro is 90% stems and not fresh. Adobo chicken is very tough. It’s obvious that the expectation of quality in their ingredients has gone down significantly.

Been coming to this location for years and it’s always good and the staff is always friendly! Donna and Dion in particular are standouts! I come weekly with my new comics and have lunch and read and they always chat with me about what I got and what I’m up to as I go down the line. I’ve lived in a few spots in SC and always love this location the most!

We’ve ordered delivery from here before. The portion sizes were so small and nothing like what you get when you order inside the store. It’s been probably a couple of years since we’ve ordered, but we figured we’d give them another try since they were having BOGO on the items we would usually order. Not worth it, even with the BOGO prices. We were supposed to get bowls with EXTRA meat, paid for it, and this is what they all looked like. We knew they would look smaller since we don’t get beans or rice, but these portion sizes are ridiculously small, especially compared to what you get in store. The delivery time was over an hour due to the driver waiting at the restaurant since it wasn’t ready when they arrived. The beef tasted old and like oil. Very disappointed.