MEDcare Urgent Care – Summerville

The front desk lady was nice but the service of the nurse was completely opposite. She called me in and immediately told me to get to the yellow line to read the chart which I told her I have prescription glasses and it’s in my car so I can go get it, but no, she ignored me and just tell me to read so in what person’s brain would make the patient who have prescription glasses to read off the chart without the glasses with it to be complete horibble reading? During the reading, she also give me attitude and was pretty rude about it, she talk very quiet so I asked what she say multiple times and she acted like I was the problem. Don’t even get me started when she asked me the questions regarding my background, she was rude and super inattentive. When I see the provider, she was nice and said my eyesight is bad based on the reading test which I told her “well because I don’t have my prescription glasses and already told the nurse I can get it”, but the provider ignore it. However, the service wasn’t as good, I came in because I have a swollen spot in my eyes which the provider said it was a stye, and I had mentioned to her about my situation about I get headaches as well when the stye start developing and she just said that it probably not related to the stye and did not even check my temperature or such as to maybe potentially find out why I got a headache because the price I paid for the service only worth rude services and rushing?

I made an appointment for 9:30 AM, which was very easy to schedule. I arrived early since this was my first urgent care visit since moving from Washington State, and I knew I would need to complete paperwork and ask a few questions about billing. I provided my information and the staff assured me they would take care of everything. The appointment itself was fast, professional, and very easy. The doctor wrote a few prescriptions and asked where I would like them sent. I chose the CVS down the road. I thanked everyone for the great experience, thinking I wouldn’t see them again until a future visit. When I arrived at CVS, I was told there was a billing issue and that I would need to return to urgent care to have it resolved. I went back and spoke with the amazing staff at the front desk. They asked for my information again and assured me they would get everything sorted out. As a veteran, I am used to waiting, but after about 10 minutes the front desk staff and the doctor came to me and let me know everything had been resolved and I could return to the pharmacy. They truly went above and beyond in my opinion, and I will absolutely use them again whenever a medical need arises. Thank you all for your patience, professionalism, and expertise.

Online check in was a breeze, as well as the front desk lady. The Dr. Cataldo (I hope that’s the right name, young woman with brown hair) was so welcoming, gave me options and didn’t pressure me into anything. She is the reason I’m writing this review, thank you for listening to your patients!

MEDcare Urgent Care was fantastic. I was able to check-in online and had less than a five minute wait when I arrived. Everyone was very nice and professional . I left there feeling like I was valued as a patient. I was in and out in less than an hour.

Was there for five hrs and I was a self pay I paid what they told me and finally got to see doctor asked for ex ray and they told me extra 55 I thought it was all included they say no because it's going through new company. Was not happy. The people was very nice but if your going through a change it should have been organized better.