MEDcare Urgent Care – Summerville

I arrived on time for my 10:48 appointment, checked in at 10:44, and was later told that I had somehow missed my time. I was finally called back, had vitals taken and gave a urine sample in under 5 minutes, then left sitting in the exam room for almost 40 minutes in severe pain while hearing staff laughing and talking up front. Despite my symptoms (kidney pain, swelling, and abdominal pain), no physician ever came in to see me. All that was done was a lab test, and I was left waiting until I finally had to leave and go to the emergency room to get actual care. The most concerning part is that my lab results were completed and reviewed at 11:24 AM, while I was still sitting in the room, yet nobody ever came in to explain them or begin treatment. I actually walked out at 11:35 AM, after saying goodbye to the front desk, and at that time there was only one patient waiting. It still took the clinic almost an hour after I left to realize I was gone and discharge me in their system. My urine showed abnormal findings (nitrites, leukocytes, blood in urine) that typically indicate a UTI, but nothing was ever addressed. This is completely unprofessional and dangerous. I’ve been seen at this urgent care before in less time even when they were busy, but this experience showed a serious lack of compassion and accountability. Patients should not be left in pain, without ever seeing a provider, and forced to go to the ER just to be evaluated.

After quite the fiasco trying to get both of my children seen elsewhere, we arrived at Medcare and I was able to quickly check them both in and be in and out within 30 minutes of arriving. Very happy with two sick kids! Everyone was friendly. While I hope I don’t have to return soon, I would.

I went there for nasal congestion, sore throat and a cough. I told them that when I went in the back. I got tested for strep throat, the flu and covid. I was in the room for about 30 minutes. I heard them talking so I went back out asked what was going on. I was told the tested results takes 15 minutes. As soon as I got back to the room the PA came in. I was told that I had a sinus infection. She said that I'll put you on some antibiotics and would you like some cough medicine as well, I said yes. Got to the store only the antibiotics were called in. I called the doctor's office 3 times no one answered. Went back to the office one car is in the parking lot and no one was in the waiting room! The lady at the front desk was sitting there eating. I told her that I was calling. The calls have been redirected because she's the only one at the desk!!! I came from Publix at Nexton so I wasn't that far away, it wasn't like they were to busy! The PA said she didn't call it in because she thought I said I didn't what it. Didn't I came there because of a cough!!!! If I go back and she's there I'll go some place else.

I was shocked, such kindness such clarity. Such thorough work was done. I left the office feeling very confident. I had the right prescription. It was taken care of. I’m feeling so much better today. The sweetest doctor, the sweetest nurses the sweetest receptionist the outside needs to be cleaned up, but the inside was nice and clean and everybody was so helpful. I will always return here.

The facility was busy but very efficient. Took me on time. The desk attendant was very nice, and super helpful, my intake nurse was funny and very professional, the healthcare team that diagnosed my symptoms were very friendly, sympathetic, and took great care of me. Overall, I had a great experience. I was traveling and needed urgent care and this group I saw was top notch.