Hilton Garden Inn Summerville

I have traveled a lot over the years but this is by far the worst experience I couldve ever asked for. The room was disgusting upon arrival dirty broken hair clip under the ac (my dad who is 70 and im 31 both short hair wasnt ours) and some random party streamer amongst other things. Before even sitting my stuff down in the room. Oh yeah they cleaned our room ONCE since wednesday. Even brought these pictures to the front desks attention and they just shrugged. I spent a lot of money for my stay since they only cleaned the room once throughout our stay we had to get extra towels from the front desk. And they were supposed to send someone to get our trash they never did. Beds were also super uncomfortable not the worst not the best. The only positive thing about the entire thing was the shower was pretty good. But for $920 I was better off staying at a motel for the quality I got for my stay. The event I came down here for at least was amazing as well! But that doesnt pertain to the review.

Stayed here for work a few weeks ago. Excellent customer service. Room was clean and comfortable. Onsite bar & restaurant. We had dinner one night at the bar and breakfast the next morning. Food was delicious. First time in Summerville with easy drive to historic downtown area and easy access for business. This was first time at at Hilton Garden Inn and you have set the standard for excellence. I will stay here again!

First off, the hotel is a great place to stay for whatever your needs are and I have a little bit experience staying at hotels as I am lifetime Diamond member. Everything at the hotel feels like it is brand new! I had an issue with the room and entire team took steps to make it right from Madison at the front desk to Troy the manager and finally Keith the GM all took the time to help me out. It was one of the best customer service experiences I have ever had and would recommend the Hiliton Garden Inn Summerville to everyone!

There is only one place for me to stay when I come down to Charleston, SC: the Summerville Garden Inn. I speak from experience as I have been on the road between my military and civilian careers more times than I care to count. Here they treat you like family, taking the time to know and remember you when you return. Troy and his front desk team are outstanding! The facilities always feel like a brand-new hotel. Customer service is outstanding! And when one does have an issue, it is promptly taken care of and done right the first time!

No hot water if you wanted a hot shower,, well if you turned your on the shower a good 15 minutes before you wanted it, it got warmish. The fire alarm went off made for a very unrestful night which ended up as a false alarm