Hilton Garden Inn Summerville

I have traveled a lot over the years but this is by far the worst experience I couldve ever asked for. The room was disgusting upon arrival dirty broken hair clip under the ac (my dad who is 70 and im 31 both short hair wasnt ours) and some random party streamer amongst other things. Before even sitting my stuff down in the room. Oh yeah they cleaned our room ONCE since wednesday. Even brought these pictures to the front desks attention and they just shrugged. I spent a lot of money for my stay since they only cleaned the room once throughout our stay we had to get extra towels from the front desk. And they were supposed to send someone to get our trash they never did. Beds were also super uncomfortable not the worst not the best. The only positive thing about the entire thing was the shower was pretty good. But for $920 I was better off staying at a motel for the quality I got for my stay. The event I came down here for at least was amazing as well! But that doesnt pertain to the review.

The cleanliness and no ventilation system in the bathroom was not okay. There was no ventilation in either of the rooms we stayed in causing the bathroom to fog up immediately and cause the room to smell of an odor (mold). Upon giving the hotel another chance and booking another stay; thinking. maybe it was just that particular room, I had asked them if they had a ventilation system and they said yes. I thought it would’ve a better experience but this room was dirtier and did not exhaust either. It was not okay that the housekeeping ladies quite literally barged into our room at 9am. I was still sleeping at the time but they woke me mid sleep knocking on the door and proceeding to walk in with no warning. The location of the hotel itself is great I just wish I would have had a better experience and not spent my money here.

Stayed here for work a few weeks ago. Excellent customer service. Room was clean and comfortable. Onsite bar & restaurant. We had dinner one night at the bar and breakfast the next morning. Food was delicious. First time in Summerville with easy drive to historic downtown area and easy access for business. This was first time at at Hilton Garden Inn and you have set the standard for excellence. I will stay here again!

We have stayed at the Hilton Garden Inn Summerville twice, and our last experience made us choose to stay there whenever we visit in the future. From the moment you walk into the hotel, you are greeted with friendly smiles and quality service. The rooms are clean and the ammenities abundant. I left a bag of laundry at the hotel, called when I arrived home and was amazed to find that they had located my "dirty laundry" after it had gone down the laundry chute. The manager himself took care of shipping my clothes home, and several people called to check to make sure the issue had been resolved. Who does that these days?! Just a few extra minutes out of someone's day created loyal Hilton Garden Inn Summerville customers. Lesson learned: Don't bring a white pillowcase from home in which to store your dirty laundry!

First off, the hotel is a great place to stay for whatever your needs are and I have a little bit experience staying at hotels as I am lifetime Diamond member. Everything at the hotel feels like it is brand new! I had an issue with the room and entire team took steps to make it right from Madison at the front desk to Troy the manager and finally Keith the GM all took the time to help me out. It was one of the best customer service experiences I have ever had and would recommend the Hiliton Garden Inn Summerville to everyone!