Palmetto State Armory – Summerville

This is definitely not my favorite armory. I’ve been to multiple armories in both North and South Carolina, and my experiences elsewhere have been much better. I decided to come in on a weekday (Wednesday) since I’m familiar with free-shooting days from the women that I go to in North Carolina. When I arrived, I was told there was a waiting list of nine people ahead of me and that they had been busy all day since the morning. Honestly, that made no sense to me. Every other armory I’ve been to usually has lanes available, especially for women. I feel like I completely wasted my gas and my time. I’ll definitely be finding another armory because this experience was just not worth it. The staff didn’t come across as friendly—every time I’ve been here, they’ve seemed rude. I truly miss Palmetto State Armory in Denver, North Carolina. They know how to run a business and make women feel welcome.

I’ve been buying firearms from PSA for several years, no complaints on the quality, price. The one area they can improve is their customer service in regards to the firearms counter. I solely purchase online and hate having to come in and try to get service at the counter. I shouldn’t have to try to figure out and keep track of who came in before or after me and hope to get an employee’s attention. Either designate an area solely for pickup or some other means like the DMV for your customers to get better service.

Bought an online gun from them and picked it up in store. Gun was rusty out of the box, guy in the store said he couldn’t help me since it was online. I didn’t want a refund, so they gave me a small blemish refund to compensate for the rust, which is good for me.

So went here Sunday to buy a few firearms. Confirmed sku numbers, and that they were on sale online. Went to the registers, one of them full price no sales despite the sku was same as online and in store, AND the website said in stock In store. The other one, same sku, online and in store sell price honored. The sale price was $130 difference, I decided to take the rifle, seeing others stating they offered a 30 day low price guarantee (price drops w/in 30 days of purchase they would refund up to $100). So I emailed PSA customer service, and they said online purchases only. Lesson learned, if you go to PSA, expect long wait times at the counter, then to not honor their prices, and their customer service not to give a damn about you. I enjoyed PSA, don’t get me wrong, probably dropped whole pay checks there time to time. After this time. Even though $130, it’s the principle, I might not return. Edit: Customer service and I were in contact, they told me to come back and ask for a honor price request. I came in today, and the manager was nice. I explained what happened. It took a little of time, but did get the price honor. They refunded the price to what it should have been. Lesson learned, that if it doesn’t ring up what the online price is, if it’s in stock to request th manager to get it fixed. Not a great experience but definitely lived up to their price honors.

Was in a few weeks ago just looking around. Was shown a Springfield XD and sales associates were very knowledgeable and well versed in the platform and system. Was able to hold feel and review highlight with associates. I cannot remember the gentleman’s name although I will get it as the help was awesome. After buying I went to the range and was able to file the forms needed and the range master was super helpful and awesome to talk to. And the lady the checked me out was super awesome to talk too and very friendly. Truly awesome experience and I going to be a regular there. Back with another update Oct 29; went in just looking around as we do and my main man Anthony was there FYI he is super helpful and always talks the good bad and ugly and helps you make and informed decision with no pressure. we started Talking about the heritage rough rider and I really wanted a fun cowboy style revolver and we talk about the black pearl 6inch and while checking out the manager I forgot his name but he is always back by the computer and is super helpful he price matched the price online and told me they have a rebate and saved me even more. so between saving money helpful people and the awesome personality of Anthony and the wonder gentleman behind the computers is why I will always go to PSA on E 5th first and look for Anthony. Thank you all for being awesome