Novant Health Urgent Care – Summerville (Formerly Doctors Care)

I had an appointment at 11am, I walked in to discover they were an hour an a half behind on appointments. I was triaged sent back to the lobby, and then called back to a room. By noon I still had not seen by the nurse or Dr. but I did get a strep test. 12:15 I had to leave because I had a phone interview, and walked out. Came back at 4pm, hour and a half wait with a full waiting room. Thankfully I didn’t get charged twice and hung out in the waiting room till I got called back. It was another good wait till I finally saw the NP. When I finally did see her to find out my test was negative, but she was pretty confident I still had strep. I learned she was THE ONLY NP for the entire office! She was fantastic despite being worked off her tail and exhausted. I then learned from her nurse that she was the ONLY nURSE! She had been there since that morning too when I was first there. Message here is this, the staff is super kind and understanding but NOVAnT get yourselves together! Please staff this office better! No one should be waiting an hour and a half 2 hours to see the only NP on staff!

Front desk people aren't friendly, has a side conversation with an employee while asking me questions. The wait in the room was 35mins before being seen. The Dr is a joke. He scared my child into thinking she had a 3rd degree burn and in fact she didn't and that's after going to MUSC Children's Hospital. Also, when I went a month ago he said I needed to go to the dermatologist for a skin rash because he didn't know what it was. It turned out to be contact dermatitis.

I had an emergency yesterday and came here. I fell and broke my arm and just needed a quick Xray to confirm. It was 8 min before closing time and I felt terrible about going in right before closing. They were all so nice and accommodating. I’m sure they wanted to go home but I made them stay late. They took very good care of me. I definitely recommend this place if you need an urgent care.

Made an appointment today at 3:30pm for my daughter who obviously had the flu. Arrived early per automated text request. Waited for 2 hours and had to continue reminding them that we were there. Finally she was called back and given all the swabs and vitals and she started vomiting in the initial room for probably 5 minutes straight. They tried to give her a cavi wipe to wipe her hands and tried to refuse her the sink and soap(I obviously overruled -cavi wipes are not for skin especially kids). She had it all over her clothes and in her hair. We were quickly shooed into a room where she finally fell asleep because we then waited another hour for the doctor to even come in. No check-ins-no- how’s she doing?, does she need water?, an update on doctor/np eta. I understand a lot of places are short staffed but also know the time it takes for test results and felt neglected the whole visit. I was fuming to say the least. The worst experience I’ve had at a medical office. They really need help and focus on systems, patient care and overall communication. Already miss the Doctors Care. Will not be back.

Horrible experience with Raymond today! As an African American woman of Trans experience I’m aware of the hatred from gay white men. But this was different. He kept repeating that he needs me to lay down while he draws my blood for his safety! His safety! And that it’s his “preference “ , which i guess means as long as he’s comfortable the patient doesn’t have to be. I’ve visited other locations but this one was by far the absolute worst! He then stuck me multiple times , nothing came out. Instead of requesting another tech come try he continually tried. The only good thing they have is the lady at the front desk.