Home2 Suites by Hilton Summerville

Bugs. Bugs everywhere. Have had cockroaches multiple times and my shower stays infested with flies. Talked to the front desk staff about it. But they have reassured me they have no other rooms and wont move me to a better hotel because they will "handle" it. Takes notes and does nothing. Had to fix my own dishwasher because I got tired of asking to have it done. Door doesnt close correctly and cleaning staff have left my room open for hours. TV has lines in it. Overall a miserable experience i have to have for the next 4 months. When Shannon was here these were never problems and issues were delt with promptly.

I stayed at the Home 2 suites in Summerville twice. the first was for 5 days. They didn't clean the room at all on the first visit. I travel a lot for my job, so my job booked the room. The second time I visited, they cleaned it on the second day as per DOP for Hilton. Then they didn't clean it on the 4th day. once the 6th day atrived, I was told that they only changed the towels 2nd day, then changed the sheets 4th and. finally on the 6th day cleaned the kitchen. So every 3 days they cleaned the entire room in shift which is not the standard of procedure. I was not impressed. I also got sick because of the cleanness of the room due to my health. I had to go to urgentcate. My stay was for a week and a 1 and that is intolerable. Once I got home, I did not cough and sneeze during the night.m Management and the owner of the hotel must know how the staff is cleaning the facility and responding to the guests when they inquire about cleaning. It must get better for it to be in a good location.As Summerville, they're going to lose customers.I don't know if it was just me, or do they treat all their customers this way?But I can't believe they treat all their customers this way. I don't know if the selective cleaning, or it's just selective doing their job per customer. But it must change.

We arrived here on a Saturday, and stayed till Tuesday morning. The people were courteous. During our day, our room was never serviced. Apparently we’re supposed to get serviced every other day. We just got sent because they were short on staff. When we arrived, I saw what it looked like chocolate milk dumped out in the sink. We left today. The stains are still there. Trash cans were overflowing Monday morning. This is in the area of a Staybridge hotel, Park hotel in Hampton hotel. I was suspect they’re gonna be cleaner than this place was.

I am incredibly frustrated with my experience at this hotel after staying in room 308 on Thursday night (8/6/26). I checked out Friday morning to catch a flight and realized later that day that I had accidentally left my gold wedding ring in the bathroom.I immediately called the front desk to report it. The employee who answered told me she would check and call me back right away. I never received a call. I called a second time, and a different employee answered. After explaining the situation again, she told me that nothing had been reported by staff, but she promised to personally go up to the room and check for me. Once again, nobody ever called me back.Because of the complete lack of communication and accountability from the staff, I am forced to assume that housekeeping found my ring and stole it. To ignore a guest who lost a high-value, sentimental item like a wedding ring is unacceptable. This is the worst customer service I have ever experienced. Avoid this place if you value your belongings or expect any kind of professional support.

Horrible experience! I wouldn't stay there unless I spoke to a front desk agent or manager to book my reservation. Made reservation through a booking agent, received my confirmation, arrived from downtown Charleston and my sister drove from Atlanta Ga, only to be told there was no room available for me. I can't tell you how upset I was. I have stage 4 cancer, my sister is 79 yrs old, and after burying our younger brother at the beginning of the year, we were looking forward to spending 2 days together just relaxing. What was expected to be a normal hotel check in immediately became disastrous, with every part of my mind and body becoming painful. My sister was so tired from her 6 hr drive, I became the spokesperson trying to wrap my mind around what the young woman at the front desk was saying to me. I currently work in hospitality, and have worked for 4 star & 5 diamond hotels, and everything she was saying to apologize for not having a room ready for me at 3pm, 3:30p, 4:00p, 4:15p was what I had been trained to say as a front desk clerk and concierge at the other hotels when there was a problem that needed to calm a guest down. So needless to say I didn't want to hear what she had to say other than MY ROOM WAS READY! I HAD NEVER EVER HAD THIS HAPPEN TO ME BEFORE IN ALL OF MY LIFE! While we were anxiously trying to find somewhere else to stay, the front desk clerk informed us that a room was ready for us at 4:30p. There was no follow up by management AT ALL! NO APOLOGIES AT ALL! A DECENT HOTEL would have called me in advance to inform me of the problems with the backup of the rooms. I had been calling the hotel front desk from 11am to 2pm to see if I could get an early check in because I knew my sister would arrive prior to 3p normal check in and would be tired. They pulled up my reservation each time and said nothing other than that "early" check in was not available. Management should have been at the front desk apologizing and offering free amenities, room discounts, free return stays, something to ease the problems that the hotel caused...having worked for hotels they have a reserve and/or discretionary accounts to provide for situations where they try to provide some type of remedy to the guests satisfaction, for problems the hotel has created in order to retain a good relationship moving forward... NOTHING WAS DONE!