Dorchester County Water & Sewer

Your new payment system is horrible! Unable to pay it through the payment system like I always have and get an error message when I try to call. When you set it up online it says the account number has too many numbers I keep hearing I'm going to get a letter in mail with a new account number which I have yet to see! It's a good thing I have some checks I will have to mail it in. If you try to call the office your own hold forever. Not worth it!

I wish I could give zero stars. Terrible website that doesn’t work properly or make any sense. They make it nearly impossible to actually pay your bill then add all sorts of additional charges when just trying to pay online. They unenrolled me from autopay with no notice. I don’t normally leave negative reviews but this is absolutely garbage. I’ve lived in multiple different areas and states and have never dealt with a service company that is so crappy.

New bill paying system link doesn’t work. When trying to call to pay a bill, the call drops. When reaching out through email, I received a very unhelpful response. I’m just trying to pay the bill on time. Do they want the money or not? Update: the link finally works but now the old account number has been changed and there’s no way to pay without logging in.

If I could put negative starts I would. System is trash. Impossible to reach them through a phone call. Since the new update I cannot pay my bill online or through a call they just drop calls and never answer! automated system doesn’t work either. And then they will send me late payment fee! Worst sewer company to ever exist!

They switched to a new payment method and I didn’t know. They cashed two of my checks for payment then said they didn’t receive my payments because they switched to a new system. I had to pay them again for those months and they would not refund me for the others. Service is absolute trash!!!! Now I can never get ahold of them to get MY MONEY back!!!!