Moe’s Southwest Grill

Moe’s never disappoints! I ordered a Stack and it was absolutely loaded, perfectly grilled, packed with flavor, and put together just right. Every bite hit. My daughter got the junior burrito and it was the perfect size for her, still stuffed with all the good stuff and just as fresh as the full-size options. And the chips? On point. Fresh, crispy, and salty in all the right ways. Paired with the salsa bar, it made the whole meal even better. Great food, generous portions, and a spot we’ll definitely keep coming back to!

Went to Moe’s Azalea Square in Summerville, SC. Absolutely awful. Asked the young lady for little pico and sour cream, ended up with heaping spoon fulls of pico soup and sour cream liquid from the bottom of the bottle. My tacos were a drenched soggy mess. I couldn’t even keep them in the container let alone enjoy them without wearing them. My wife got a burrito with steak. What steak was on it was all fat and gristle but barely half way through the burrito there was no more meat at all. Just a tortilla with an overload of rice. Not even gonna discuss the chips were nothing more than broken crumbs. For $40+ this is pathetic.

Given this location about 5 attempts and has consistently gotten worse. The food quality and portions reflect the careless attitude of the teenagers that work there unfortunately. I don’t leave a lot of bad reviews but this Moe’s needs to step their game up.

I haven't exactly eaten the food yet, but it smelled and looked good in the store. It was everything else that sucked. I ordered for pickup and there was really no attention to me when I walked in the door. I didn't know where to go and there was a huge line. I know they were busy but nobody addressed anything and then when she did know my name she kind of just came back later after it wasn't my order the first time when I told it to her and she just put it in front of me and I don't mean like on a table that was mine. I mean just put it with all the other orders, didn't say anything and then turned around and walked away. So the girl at the counter with the dark hair she could use some skills on customer service. Also, she could have told me that the salsa wouldn't be in the bag even though it was included in the meal. Granted there's a salsa bar there but I wasn't told one way or another about it and I just assumed what I ordered was in the bag. And no I guess I was left to get that myself and I didn't so I didn't get it. Again, it all stems back to the girl at the counter nat communicating or caring in general. 🤷🏻‍♂️🙄

there are a few things preventing this establishment from earning a five-star review. first, I’d like to acknowledge the employees. they consistently do an excellent job with the food, ask all the right questions, and deliver a great product. unfortunately, the level of hospitality and attitude doesn’t always match the quality of the food. I’m not sure whether this stems from difficult clientele, management challenges, or other factors, but I believe a positive change is long overdue. I’ve been coming here since I was a child, and over the years I’ve noticed a gradual decline in the overall guest experience. I understand there can be countless reasons for this, especially in the restaurant industry. however, as someone who also works in hospitality, I know how important the guest experience is to a restaurant’s success. thats an area I believe could benefit from renewed focus. another thing, there was no 20% tip button. i wanted to tip the team 20% today but that option was not readily available to me. i think they’re doing an incredible job, they just need some more motivation. my biggest takeaway from this is that your employees should always come first. when your staff feels appreciated, it translates into better service for everyone, better money for your employees, and better sales for your company. i hope someone in position to make changes sees this and understands how detrimental this is in terms of success for your establishment.