Moe’s Southwest Grill

Moe’s never disappoints! I ordered a Stack and it was absolutely loaded, perfectly grilled, packed with flavor, and put together just right. Every bite hit. My daughter got the junior burrito and it was the perfect size for her, still stuffed with all the good stuff and just as fresh as the full-size options. And the chips? On point. Fresh, crispy, and salty in all the right ways. Paired with the salsa bar, it made the whole meal even better. Great food, generous portions, and a spot we’ll definitely keep coming back to!

Went to Moe’s Azalea Square in Summerville, SC. Absolutely awful. Asked the young lady for little pico and sour cream, ended up with heaping spoon fulls of pico soup and sour cream liquid from the bottom of the bottle. My tacos were a drenched soggy mess. I couldn’t even keep them in the container let alone enjoy them without wearing them. My wife got a burrito with steak. What steak was on it was all fat and gristle but barely half way through the burrito there was no more meat at all. Just a tortilla with an overload of rice. Not even gonna discuss the chips were nothing more than broken crumbs. For $40+ this is pathetic.

“Welcome to Moe’s”… apparently not anymore. I visited on 5/31 with my daughter, and while the food was good and our order was correct, the service and overall hospitality were honestly some of the worst I’ve experienced here. For a while now, the usual greeting has been missing, which I understand can happen when a team is busy. But during this visit, the four young men working looked visibly miserable and completely uninterested in being there. One employee seemed to be in an active battle with the chips every time he scooped them, like Thor trying to prove himself worthy of the chip bin. The drink station has also been an ongoing issue. Only one of the two machines seems to work consistently, and that has been the case for months. As my daughter and I waited patiently to refill our drinks, another employee looked like he was about one ice-dispenser malfunction away from throwing hands with the machine. Again, the food itself was good. The problem is the atmosphere. The staff looked unhappy, the hospitality was nonexistent, and the whole experience felt far from what Moe’s used to be known for.

Given this location about 5 attempts and has consistently gotten worse. The food quality and portions reflect the careless attitude of the teenagers that work there unfortunately. I don’t leave a lot of bad reviews but this Moe’s needs to step their game up.

Highly disappointed in this location. I’ve given them several tries and every time, the food is underwhelming. The most recent attempt, I got a steak bowl. Asked for fajita veggies and them didn’t even slice the veggies into strips before grilling them. The rice was hard and chunky as if it was old. I watched the guy making the bowls take the container that the white rice was in, take a hand full of cilantro and the gallon of lime juice and just pour. No measuring , no nothing. The person whom I’m assuming was the manager was just trying to do way too many tasks at once. She overstimulated me just watching her. She left the two bowls I ordered, unaddressed and also not covered while she walked about into the lobby area to give someone cups. Then when she returned, she began making online orders, totally forgetting that I was next in line, food still uncovered the entire time. When I got to the register, I tried using a reward for a cup of queso. The young lady at the register asked me to scan the code after she rang everything up. I did, but according to the manager, she was actually supposed to do it at the beginning of the order so the code didn’t take and when she asked me to scan it again, it was no longer valid. It was just a horrible visit.