Commissioners of Public Works

Technically 0 stars We were under a boil water advisory and unable to use our water normally for days, yet the company refuses to offer any type of credit or adjustment. Customers are expected to continue paying full price for a service that is restricted and inconvenient to use. Communication was also poor. The advisory happened overnight, but the text alert did not go out until after 12:00 PM the next day. If it weren’t for social media, many customers would not have even known to take precautions sooner. On top of that, customer service was unhelpful and dismissive when I called. I was told upfront that a supervisor would say the same thing, which pretty much shut down any attempt to resolve the issue. The lack of flexibility or willingness to make even a small courtesy adjustment speaks volumes about how customers are treated. The phone wait times are extremely long, and the overall system feels outdated and inefficient. For something as essential as water service, you would expect better communication, support, and at least some level of customer care during situations like this. If you have any alternative, I would strongly consider it. I understand this is the only option in many areas, but experiences like this honestly make me wish we had a well.

If I could give Zero stars I would. The customer service is terrible, so rude and not helpful in the slightest. Turned our water off without notice and without receiving a bill of any sort. When I brought that to their attention they claimed the notice was in the previous homeowner’s name and that the water was turned off due to no payment. HOW am I to pay a bill that I have not received. I have not received anything via mail address to the previous homeowners either AND if I did - it is ILLEGAL to intentionally open mail that does not belong to you even if it was delivered to your address. Not to mention the random added fees. I paid around 160$ to get the water turned back on, then will have to pay the 130$ service fee as well as receive a bill of any sort unknown amount for the back pay. I understand having to back pay - but why is the amount unknown until the bill shows up? And why are they charging a 130$ “service fee” for switching it from one name to another? What service is being provided at that time if I’ve already paid to get the water back on? They available resources online also do not provide the proper materials. Says you need ID and Social but upon arrival at the office they did not need Social but then needed an “address verification letter” from power company and “settlement documents” from closing on house. Maybe have a section where people are able to look and see what all is needed prior to showing up and being turned away for needed more documentation. I tried calling to get clarification on the forms provided online and was cut off mid sentence given a brief explanation and was promptly hung up on. Never in my life have I experienced a more incompetent company.

One star is too much. Their utter incompetence is criminal. My water has been shut off multiple times even as it is set up through automatic payments. Each time they shut water off is right before their office closes for the day and they have to nerve to ask why the bill hasn’t been paid. Their payment system was designed by a toddler and their customer service is nonexistent. The only reason they are in business is because they are the only option. Wells in the desert are more reliable than these clowns.

So you drop our water pressure lower causing our showers, dishes, etc., to take longer and tick our usage up into a higher billing tier. Raise the prices. When are we going to see infrastructure repairs? When are we going to quit paying more for less?

CPW went from a reputable company to a scam within a few months. About 2 months ago CPW switched to a new billing system. This switch deactivated all autopay plans and they told no one. The first notice I got that I was behind in payments was when they turned off my water. Called to get it turned back on (after paying my full amount), and it cost $100 and he has FIVE other people ahead of me. Got it turned on and CALLEX CPW and they said I was all paid up and good. Got home from work at 8pm and water is off again because I did not specifically tell the CPW worker I paid my emergency turning on. Another $100.