Commissioners of Public Works

One star is too much. Their utter incompetence is criminal. My water has been shut off multiple times even as it is set up through automatic payments. Each time they shut water off is right before their office closes for the day and they have to nerve to ask why the bill hasn’t been paid. Their payment system was designed by a toddler and their customer service is nonexistent. The only reason they are in business is because they are the only option. Wells in the desert are more reliable than these clowns.

Technically 0 stars We were under a boil water advisory and unable to use our water normally for days, yet the company refuses to offer any type of credit or adjustment. Customers are expected to continue paying full price for a service that is restricted and inconvenient to use. Communication was also poor. The advisory happened overnight, but the text alert did not go out until after 12:00 PM the next day. If it weren’t for social media, many customers would not have even known to take precautions sooner. On top of that, customer service was unhelpful and dismissive when I called. I was told upfront that a supervisor would say the same thing, which pretty much shut down any attempt to resolve the issue. The lack of flexibility or willingness to make even a small courtesy adjustment speaks volumes about how customers are treated. The phone wait times are extremely long, and the overall system feels outdated and inefficient. For something as essential as water service, you would expect better communication, support, and at least some level of customer care during situations like this. If you have any alternative, I would strongly consider it. I understand this is the only option in many areas, but experiences like this honestly make me wish we had a well.

So you drop our water pressure lower causing our showers, dishes, etc., to take longer and tick our usage up into a higher billing tier. Raise the prices. When are we going to see infrastructure repairs? When are we going to quit paying more for less?

CPW went from a reputable company to a scam within a few months. About 2 months ago CPW switched to a new billing system. This switch deactivated all autopay plans and they told no one. The first notice I got that I was behind in payments was when they turned off my water. Called to get it turned back on (after paying my full amount), and it cost $100 and he has FIVE other people ahead of me. Got it turned on and CALLEX CPW and they said I was all paid up and good. Got home from work at 8pm and water is off again because I did not specifically tell the CPW worker I paid my emergency turning on. Another $100.

Poor customer service. Water is off almost weekly for emergency repair. No notice no call no updates on website. When you call they are upset you are calling for info. The office lady is overwhelmed and over worked as most professionals. You have emergency texts and a website add the information to a quick send and send it out. Schools are able to send messages to an entire school population. It is 2026 and y'all are stuck in 1998. I have autopay and will never call for assistance again. So y'all can win there but I PAY FOR WATER EVEN WHEN YALL TURN IT OFF.