The Murray

My experience with moving into the Murray has been excellent. I can’t give Michael enough high regards he is very professional very kind very helpful. Just overall a great employee for you guys to have. He definitely deserves a raise even though I know corporate doesn’t always pay attention To the good employees. Michael made my move from Massachusetts down to South Carolina fast easy effortless and made me at ease. Especially since I was moving for the first time in 30 years. I can’t thank Michael enough for all his wonderful help. He truly is an asset to your company. It is great to have a new place to call home here at the Murray 😊 Michelle C

while extremely consistent, i think the parking policy is insane. immediate tow for any violation is just too much, along with paying $315. it is dog friendly which leads to sticky floors in the elevator all the time. it is a nice community, but for me to pay $1700 after fees, i expect a lot more. amenities are great, staff is kind, and maintenance solves my issues quickly, but i cannot get over cleanliness, and FEES FOR EVERYTHING!!!!! it’s like if HOA was an apartment complex. overall, beautiful on the outside, but not worth the price tag at all

After three years as a resident, here's what I have learned. As long as you're paying rent, renewing leases, and asking for nothing in return, you're a valued member of the community. The second you need a little understanding, you become a complex administrative challenge requiring months of deliberation. I recently accepted a job opportunity that required me to relocate. Since teleportation technology has not yet been perfected, moving was unfortunately necessary. Before my lease renewal period, I submitted a survey response indicating that I would not be renewing my lease. Somehow that information mysteriously vanished into a black hole (probably the same one where my missing packages went). Conveniently, this turns my notice period into a few days short of their 60-day requirement. The result? An extra month of rent! While I understand policies exist for a reason, what I don't understand is the complete lack of compassion or willingness to work with a long-term resident whose circumstances were largely outside of their control. Instead, I am being charged an entire additional month of rent (not to mention all kinds of random fees) because of a matter of days. What's particularly frustrating is that during my three years here, I overlooked plenty of issues without making them management's problem: noisy neighbors, missing packages, annual rent increases, weed smell, hallway trash smell, stained carpets, and even my boyfriend's car being towed. Actually, that's not entirely true. I'm making them management's problem now. Side note, the parking situation deserves its own paragraph. Charging for parking passes and enforcing towing in suburban South Carolina is one of the boldest economic experiments I've ever witnessed. Way to solve a problem that did not exist! Despite all of that, I stayed, always paying my rent on time. Sure, some of those things were annoying, but not that bad, right? It's a luxury carboard box, my expectations weren't that high. However, my expectations certainly were not low enough because the first (and only) time I need management to exercise a little bit of grace and understanding (just a few days' worth) ... they forget about the 10s of thousands of dollars I have forked over. But what really takes the cake, I was told Vest Residential was "reviewing my case." That was over two months ago. Since then? Silence. At this point I'm forced to assume my file is being hand-delivered by horseback to corporate headquarters, where it will undergo a lengthy review process involving multiple committees, several focus groups, and perhaps a ceremonial reading of the lease. The Murray leasing office can't even get in touch with them. Nobody can provide a decision. Either that, or I am just being ghosted. It's honestly an innovative customer service strategy. Why tell someone "no" when you can just avoid them until they go away? So much easier. To be fair, Anthony and Michael in the leasing office have been professional, polite, and understanding throughout this process. They seem to genuinely care. And I thank them for that! Unfortunately, they seem to occupy the same role as customer service representatives everywhere: apologizing for decisions made by people who are as elusive as Bigfoot and impossible to get a response from. At this point, I don't even care whether the decision is yes or no. I would simply like the courtesy of a response. If management has no intention of doing the reasonable thing, then stop pretending my case is under review, return my security deposit, and let's all move on. This is a review I never wanted to write, I was going to write one about how much I loved being 2 minutes from I-26, goodness gracious that was convenient. But unfortunately, I cannot recommend this community because of this unpleasant situation.

I would like to start this review by saying the overall living conditions and Facilities are great and make for a great place to be. My Issues are the Lack of Communication from the front office. On April 2, my rental car was towed. I went and paid my bill and went to the front office that morning to discuss the towing. The gentleman in the front said there was nothing he could do besides take a copy of my receipt and get it to the regional manager who would be available on Monday, April 6th. I accepted that answer and returned on Monday to talk to the Regional Manager. I was then told that she actually does not work at this office and was not given anyway to reach out to her. I was told that she would reach out to me. I decided to accept this answer and went home. I sent a follow up email to the complex that day ensuring they had my phone number and email. Today, April 13th, I still have not received a call or email from the regional manager. I went into the front office and waited for ten minutes before leaving as no one was there. This is extremely frustrating as a resident. I am slowly convincing myself that the "regional manager" does not exist and is just something they say in hopes that I move on from my issue. This is not the first time that I have been told that the regional manager will be in contact.

From stepping into the office, to touring the complex and apartments, Michael was welcoming and knowledgeable. His great personality and passion for the complex shines through as you learn about the property and all of its great offerings. It was an absolute pleasure to meet & tour with him today. It’s a beautiful complex and surrounding area that has a lot to offer. Thank you Michael for making it fun and stress-free