FUJI Sushi Bar & Grill

My favorite sushi restaurant in Summerville. Conveniently located in Nexton. They have a great lunch special and the restaurant is beautiful. Especially love the Brian Roll and the TNT roll. They make a great steak Bento box as well.

1st time dining at FUJI. It offers a sleek and serene experience. The staff was wonderful; friendly and accommodating. The cuisine was delicious and all the dishes were beautifully crafted.

First time going and will definitely be coming back. So first thing I recommend is make reservations in advance. They stay busy. We got there about ten minutes before our reservation and they seated us right away. Payton was our waitress and she was awesome. Made great recommendations based on our likes from other restaurants and she was very attentive. The food was great and came out very well timed between our courses. Overall the price was very acceptable based on how much we got. Definitely a new favorite spot. If you’re not sure just pull the trigger and give them a try. Only reason we spent more per person was we got sushi and hibachi and some delicious drinks.

This was our worst experience at Fuji we have ever had! We are frequent flyers here as we just love it usually! We were a table of 5 so had to wait 30 mins for a larger booth, they were not busy, but we didn’t mind waiting. We were seated and our waitress was slow in coming and taking our drink order. Eventually we got our drinks, not complicated, only waters and a sweet tea. She took our food order, then an hour later she came and told us they were backed up and they would have our food out when ready. She said because of delay we would get free desserts. So our food came eventually and our haramaki was cold. Our hibachis were thrown together, not the usual pretty presentation we get, then to top it off, they were all luke warm at best! We did not see the manager, who did go to a few other tables, I’m assuming to apologise for them also having to wait, but she said nothing to us! We paid the bill, once I had paid, the waitress snatched it from me and walked off. When she walked pass to serve another customer we asked what about dessert, she said we could have 2 desserts, there were 5 of us. This was a very disappointing experience, and especially as we were bringing a friend who was visiting and she said she wouldn’t come back!

As someone who has worked in the service industry, I understand that mistakes happen. What truly matters is how they are handled. Unfortunately, our experience with General Manager Ryan was extremely disappointing. We placed a to-go order at 4:35 PM through the ChowNow platform on the restaurant’s website. The estimated pickup time was 5:12 PM, yet we didn’t receive our food until 5:50 PM. During that time, I proactively checked twice on the status of the order and was told both times that it would be ready “soon,” with no clear update. When the food was finally handed to me, I specifically asked Ryan if everything was included. He confirmed that it was. After getting to the car, I realized a salad and a soup were missing. I returned to the restaurant and told Ryan that I was missing a miso soup and salad. He brought both items to me and I asked if I could get any compensation for the wait time and now also the fact that they missed these items after specifically asking him if everything that i ordered was in the bag, but was told I would need to contact ChowNow for any refund related to the order. Once home, we discovered that an entire entrée was also missing. I called Ryan and, while he did apologize, the only solution offered was again to contact ChowNow. There was no proactive effort to resolve the issue directly from the restaurant’s side. I was the one who suggested remaking the missing entrée. Ryan agreed, but informed me it would take another 30 minutes. With children at home waiting to eat, we felt stuck having to wait even longer due to multiple kitchen and service errors. While I appreciate the apology, an apology without ownership or meaningful solutions falls short. When several components of an order are missed, it’s management’s responsibility to step in and make it right — especially when the errors originated in-house. Because of how Ryan handled the situation, our family — along with extended family members who have been frequent customers — will be reconsidering future visits. It’s unfortunate, because this could have been resolved in a way that preserved our loyalty